The Consolidated Government's new Health and Wellness Center is being well received by city employees who have opted to use it for their primary health care, city Internal Auditor John Redmond told Columbus Council Tuesday night.
Councilors had earlier asked Redmond to conduct a study on what the employees thought about the new facility. Redmond asked patients to fill out a nine-item questionnaire during December and 128 complied. He relayed the compiled results to councilors Tuesday night:
98 percent were pleased with appointment scheduling.
87 percent said their level of care was very good and another 11 percent said it was good.
98 percent said their doctor listened to their concerns and that their questions were answered.
98 percent said their medical needs were met.
76 percent had scheduled appointments; 24 percent were walk-ins.
79 percent reported waiting less than 10 minutes to see the medical staff; 12.5 percent said they had to wait 30-45 minutes.
95 percent said they would recommend the center to other employees.
One patient complained that the lobby was too hot, but another said it was too cold.
"The Health and Wellness Center continues to receive high marks from patients," Redmond told councilors. "The center is gaining patient loyalty and the doctors are earning the patients' confidence and trust."
In an earlier council meeting, Councilor Glenn Davis asked that part of the audit be to answer why city employees who opt for the other health insurance plans can't have access to the clinic and its pharmacy.
Redmond explained that the clinic is staffed according to the number of employees who signed up, currently between a fifth and a fourth of the city's approximately 2,900 workers. It would be difficult, if not impossible, to staff the clinic properly if the management didn't know how many patients it would be serving.
As for the pharmacy, the clinic's facility is not a licensed retail pharmacy, so it cannot legally fill prescriptions written by doctors not employed by the clinic, Redmond said. Bringing the pharmacy up to a level that would allow it to be licensed as a full retail pharmacy would be cost-prohibitive, he said.