Chick-fil-A President and Chief Operating Officer Dan Cathy pulled out his Blackberry Curve and said it was more a metaphor than a tool. "But the question is am I retooling up here," Cathy said he pointed to his head, "as fast as the technology is changing."
Cathy spoke to the Jim Blanchard Leadership Forum Tuesday morning at the Columbus Convention & Trade Center.
Cathy said to win customers, his company is built on "going the second mile."
"It all about making the second mile second nature," Cathy said during his address to the Jim Blanchard Leadership Forum. "We want to give people a $15-$20 experience even though they are only paying $6.
The chicken sandwich chain that has built its advertising campaign around crazy cows has cultivated a cult following, Cathy said.
Amos kicks off second day of Blanchard Leadership Forum
Aflac Inc. President and Chief Operating Officer Paul Amos II has heard the comments.
"Whippersnapper. Upstart. Over-achiever. Know-it-all."
"Some good. Some bad. Some fair. Some not," Amos said Tuesday morning as the opening speaker to the Jim Blanchard Leadership Forum at the Columbus Convention & Trade Center.
Amos, 34, talked to about 900 business, political and educational leaders from across the state and Southeast about the challenges of a young executive in today's business world.
Amos spoke as his father, Aflac Chairman and Chief Executive Officer Dan Amos, and his grandfather, retired Aflac Chairman Paul Amos, were in the audience.
Amos' advice was geared to young leaders.
Communication is one of the keys to success.
"Communicate, communicate, communicate," Amos said. "Not only communicate, give the right information at the right time and at the right place."
Amos was the first of six speakers Tuesday. The rest of the lineup includes Chick-fil-A president and chief operating officer Dan Cathy, MSNBC chief Washington correspondent Norah O’Donnell, author, college professor and consultant Richard Florida, retired Synovus chairman and current board member Jim Blanchard and U.S. Army Gen. David Petraeus.