Aflac Inc. has been named to this year’s InformationWeek 500 list of the most innovative users of business technology in the U.S.
Each year, the magazine honors the top 500 companies that use technology to improve efficiency, boost productivity, drive revenue and establish a competitive advantage.
Aflac was nominated for its Client Central 2.0. application, which allows Aflac customer service representatives to quickly review customer information, policy data, recent claims and calls.
“With Client Central 2.0, we can capture, track and analyze customer retention data to better identify potential lost customers and avoid revenue loss,” Gerald Shields, Aflac chief information officer, said in a statement. “This is significant for our business, but ultimately Aflac’s customer are the winners.”
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Aflac handles more than 12 million calls through its customer service center each year.
More information about InformationWeek’s list can be found at www.informationweek.com/iw500/.