Toys R Us is closing all of its U.S. stores
The former toy king of the world, Toys R Us, said Friday that its going-out-of business — or liquidation — sales have now started.
The bankrupt company, which announced last week that it was winding down its U.S. operations, is now shutting down its 735 Toys R Us and Babies R Us stores across country. This includes the 35,807-square-foot Columbus location at 5555 Whittlesey Blvd. in the Columbus Park Crossing shopping and dining area of the city, as well as the Warner Robins location at 3000 Watson Blvd. in front of the Houston County Galleria mall.
Toys R Us said its online stores “are currently open and customers can continue to shop on them for a limited time.” However, it said all store events, such as the previously scheduled “Babies First Easter” event, have been canceled.
Here is a comprehensive list of things — from Toys R Us — that customers need to know as the company begins its liquidation sales:
Q. What happens if I placed an order online, but haven’t received it yet? Will it still be delivered?
A. Customers can expect to receive any orders that have already been placed.
Q. I ordered goods on www.babiesrus.com and it is very delayed. When will it come?
A. There were some delays in delivery and we are working with our vendors to arrange delivery for these orders as soon as possible.
Q. Will customers be able to use their loyalty rewards toward purchases?
A. No. Customers will no longer be able to use rewards coupons.
Q. Will customers be able to continue to earn loyalty rewards?
A. No. Customers may see points accrue on your account, but know that these points cannot be redeemed any longer. Endless earnings, in the form of e-gift cards, will be accepted for another 30 days, effective March 23.
Q. What if I have accumulated points that have not been paid out? Can I get my points sent out to me now or early?
A. The Endless Earnings program will continue to be honored through and including April 21.
Q. Will customers who signed up for a Toys R Us credit card still receive the same benefits?
A. Customers can continue to use their Toys R Us credit card through the end of the liquidation sales. However, any rewards or discounts previously associated with the cards will no longer be accepted or provided.
Q. Will we still be accepting gift cards during this closing?
A. Gift cards, including e-gift cards, will continue to be honored through and including April 21. Gift cards from Canada will no longer be accepted in the U.S.
Q. Will we still be accepting coupons during this closing?
A. Coupons are no longer being accepted in stores or online.
Q. What about the Geoffrey Birthday Club?
A. Coupons are no longer being accepted — including Geoffrey Birthday Club coupons — in our stores or online.
Q. Can I redeem my gift card or coupon for cash?
A. No, gift cards and coupons cannot be returned for cash.
Q. Will closing stores be able to complete price adjustments for purchases made before the announcement?
A. No, once liquidation sales start, all sales are final.
Q. What are return policies at closing stores?
A. We are continuing to accept returns under our normal policies for any purchases made at non-closing stores or online until April 21. However, any purchases made during store closing sales are all final and returns will not be accepted. Gift cards cannot be returned for cash.
Q. Who will handle customer complaints at the closing stores?
A. Store team members and company customer service departments are continuing to assist with customer complaints.
Q. What will happen to items on layaway?
A. Notices are being provided to customers with items on layaway. Upon receipt of that notice, customers will have 21 days to either pay the remaining balance due and retrieve their product, demand a refund on any deposit, or forfeit the product and their deposit. If customers don’t take any action, the liquidators will have the right to sell the product as part of the liquidation after the 21-day notice period
Q. What happens to my registry at Babies R Us?
A. New registrants will not be accepted. However, existing registrants can continue to access their registries while the web store remains open. The web store is currently open for a limited time. We encourage you to save or write down the products on your registry as soon as possible so you will have a list of those products you wanted before the registry is turned off
Q. Where can customers go if they have additional questions?
A. For questions about products, warranties or rewards, customers in the U.S. should continue to contact our Customer Service Department at 1-800-TOYSRUS (or 1-800-869-7787) between the hours of 8 a.m. and 11 p.m. ET. International customers can contact their local customer service teams as usual. If customers have questions regarding the financial restructuring process, or for information about which stores will be affected, they can visit our newsroom site at www.toysrusinc.com