Kathy’s Crab House in Delaware City added a new sign clearly stating “Service Dogs Welcome” after video captured a woman screaming profanities at workers and a veteran after he brought his service animal into the building.
“I’m leaving because the food is nasty and there’s a dog,” the woman, later identified as Ciara Miller, can be heard yelling in the video.
An employee for the restaurant tells the woman the man is a veteran who “fought for our country.”
“Congratulations!” Miller shouts. “My husband’s dad did, too. What’s your point? My husband’s dad fought for the f***ing country! So what? It’s still nasty to me! I don’t care!”
Miller goes on to say how there should be “a separate area for a f***ing animal.” The video descends into a chorus of people saying “Shut up!” to each other before ending a few seconds later.
In an interview with WTXF, Miller said that she was upset because the dog’s rear end was facing her while she ate.
“The dog’s body was about the same height as the table. Basically, the butt was sitting in front of me at the table,” she said. Miller said “six or seven people” yelled racial slurs at her, though none can be heard on the video.
“I don’t regret how vocal I was. I reacted based on the way they reacted to me,” she said.
The restaurant released a statement Wednesday saying they were sorry that things turned out the way they did.
“It is unfortunate that some of the public are not familiar with federal regulations regarding service animals, which, in fact, do permit service animals into establishments such as grocery stores, public buildings and restaurants, giving aid and comfort to their masters in their time of need.”
The business said it would be planning a fundraising effort for veterans and services animals through Montana Wounded Warriors.
“We would like to take what may have been perceived as a negative incident and turn this into a positive opportunity, by educating and enlightening the public about the role of service animals and how they help and serve many returning veterans who have suffered serious wounds and injuries, as well as those veterans suffering from PTSD.”
Scott Berson: 706-571-8578, @ScottBersonLE