Regional bank Synovus Financial Corp. has been honored by a financial consulting and research firm for its customer service in 2011.
The Columbus-based company received Greenwich Excellence Awards in the areas of middle-market banking and small-business banking. Stamford, Conn.-based Greenwich Associates interviewed thousands of businesses to determine its annual award recipients.
In middle-market banking, the categories that Synovus was recognized in include overall satisfaction, relationship manager performance, customer service and treasury management. It took home six awards in all in that segment.
In small-business banking, it received seven awards. Categories included overall satisfaction, personal banking, relationship management performance, credit policy, branch satisfaction, treasury management and customer service.
Greenwich said the awards come with continued concern on credit conditions, although the lending environment improved in 2011. It said about 75 percent of small businesses that applied for funding in the past year (through October) were approved for the money.
“It is important to note, however, that credit conditions in the small business segment have not improved as rapidly as those for mid-sized companies, and about two-thirds of small businesses still express at least some degree of wariness about their ability to access sufficient amounts of credit in the coming year,” Greenwich consultant Duncan Banfield said in a statement.
Other financial institutions honored by Greenwich include BB&T, First Citizens Bank & Trust, M&T Bank, Regions Bank and Frost National Bank.
Synovus has 308 offices and 439 ATMs in Georgia, Alabama, Florida, South Carolina and Tennessee.
“I want to recognize our exceptional team for consistently caring for our customers by offering personal service and banking solutions that support their business success,” Synovus Chairman and Chief Executive Officer Kessel Stelling said of his company’s showing in the Greenwich Excellence Awards.