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Synovus to replace 200 of its more than 400 ATMs companywide this year

Synovus Financial Corp. says it plans to replace nearly half of its automated teller machines companywide with new “deposit automation” ATMs manufactured by Paderborn, Germany-based Wincor Nixdorf.

The Columbus-based regional bank said it will purchase 200 of the machines and install them sometime this year. Synovus has 433 ATMs and 293 bank offices in Georgia, Alabama, South Carolina, Florida and Tennessee.

Wincor Nixdorf, which bases its U.S. operations out of Austin, Texas, said rollout of the CINEO Intelligent Deposit ATMs will begin in August, with the company handling maintenance for seven years.

The machines will have touch screens, allowing customers to deposit up to 50 bills or checks one after the other, with a digital copy of the documents being presented immediately. Text and email receipts also will be available. Wincor Nixdorf machines are known for their security features, including anti-skimming technology.

“This upgrade signals another important step in our efforts to provide best-in-class technology that empowers our customers to interact with us whenever, wherever and however they prefer,” Kessel Stelling, Synovus chairman and chief technology officer, said in a statement.

Locally, Columbus Bank and Trust, a Synovus division, has 15 branches and more than 70 ATMs. Company spokesman Greg Hudison provided an email statement today that did not say how many local machines might be replaced, only that a “significant portion” of the bank’s ATM “fleet” will be done at this time, with the remainder at some point in the future.

Doing business in more than 100 countries, Wincor Nixdorf has annual sales of about $3 billion. Its website says the firm operates two primary manufacturing plants — in Germany and Singapore.

Synovus would not disclose how much it is paying for the machines or how it decided on Wincor Nixdorf, other than it evaluated several vendors. It did not say if NCR Corp., which operates an ATM assembly plant in Columbus, was considered for the contract.

Said Synovus of Wincor Nixdorf: “Their leading-edge technology met our very specific requirements for features, quality, reliability and the ability to deliver a unit that offers our customers an exceptional experience.”

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